Support

Send the store domain, job time, and visible error message. Never email an SFTP password, private key, Shopify token, or promotion code.

Contact

Email support@bridgesftp.com. Support requests are reviewed Monday through Friday, excluding United States holidays. The normal response target is two business days.

Before contacting support

1. Confirm the app shows the expected Shopify store.
2. Use Connect feed on the Catalog command center. It validates the saved SFTP connection without uploading a feed.
3. Open Sync activity and note the latest job status and time.
4. Confirm downstream processing separately in Ads Manager.

Security reports

Email support@bridgesftp.com with a concise description, affected URL, reproduction steps, and impact. Do not include live credentials. We will acknowledge a credible report as soon as practical.