Support
Send the store domain, job time, and visible error message. Never email an SFTP password, private key, Shopify token, or promotion code.
Contact
Email matt@craez.com. Support requests are reviewed Monday through Friday, excluding United States holidays. The normal response target is two business days.
Before contacting support
- Confirm the app shows the expected Shopify store.
- Run Test SFTP connection. This does not upload a feed.
- Open Sync activity and note the latest job status and time.
- Confirm downstream processing separately in Ads Manager.
Security reports
Use the subject line “Security report” and include a concise description, affected URL, reproduction steps, and impact. Do not include live credentials. We will acknowledge a credible report as soon as practical.